WE'RE HIRING | Join Our Team | Positions Available

Monday 27 May 2024
WE'RE HIRING | Join Our Team | Positions Available

        

Showroom and A&D Consultant – Wellington

External relationships: Architects, designers, suppliers, clients

Team: This role works with the Wellington Team

This role has support from the Auckland Sales Reps, Auckland A&D Consultants and the wider Robertson team.

Location: The role is based in the Wellington showroom. 

Position:

This is a fulltime position, 40 hours per week, 8 hours per day.  Normal hours of work are between 8.30am to 5pm, Monday to Friday.  However, from time-to-time duties may need to be performed outside of these hours to assist with the Showroom, Weekend Sales, Stocktaking and Design Events.

Primary Role:         

To provide outstanding consultation service to clients, architects and designers from the exclusive Wellington showroom. Support the Sales and Architect & Design teams by preparing product specifications, quotes and presentations. 

Secondary Role (Once trained)

The Role is to create demand for all Robertson’s products via the Architectural and Design communities and to maintain the appropriate databases. As and when required back up to our current Wellington architect and design salesperson which may involve visiting Architects and Designers and assisting in product presentations and updating them on new products. Picking up plans and assisting them as and when needed.

Accountabilities:

  • Excellent product knowledge (of Robertson products and competitors) in order to assist clients effectively and provide reliable advice.
  • Book appointments, meet and host and follow up with visitors to the showroom
  • Call up potential clients to arrange product presentations.
  • Generate product image schedules and specifications and prepare quotes for clients, general Sales representatives and A&D sales staff.
  • Reception duties
  • Ensure the showroom is immaculate and ready for visitors at all times
  • Provide general administration support to the A&D Consultant, Sales Consultant and the Auckland team. 


Competencies:

  • Strong customer service focus and driven to provide prompt and timely service.
  • Able to represent the Robertson brand well with clear communication skills and being well presented.
  • Genuine interest in people, relates well to different types of people.
  • Asks good questions in order to understand client needs and offers excellent product advice and technical knowledge.
  • Balance consultation and uncovering client needs with direct sales in order to create interest in Robertson products.
  • Resilient and persevering when approaching potential clients and cold calling, particularly if initially unsuccessful.
  • Able to maintain composure under pressure and deal with clients when they are challenging or demanding. 
  • Confident in dealing with a busy showroom where multiple clients require assistance.
  • Proactive approach to administration duties and to supporting the wider Robertson team, undertaking own research and anticipating what the team may need.
  • Attention to detail in providing product information and specifications.
  • Interest in design or product design and proactive in keeping up to date with market trends.
  • Creative flair to keep the showroom looking fresh, input to showroom layout and product displays and customise presentations and visual aids.
  • Comfortable working autonomously, able to work alone and self-manage when there are no clients in the showroom.
  • Show a real confidence in self.


Experience:

  • Customer service experience is critical, experience required from a relevant front of house role (for example: showroom, retail, hospitality or reception)
  • Relevant industry knowledge and experience is highly desirable (Architecture, Design, Plumbing)
  • Administration skills
  • Intermediate level computer skills, competent use of Word, PowerPoint, Excel and websites


Interested?

Please send your CV & Cover letter through to kirstenr@robertson.co.nz