Warranty & Performance Information

Quarrycast:

A high performance mineral crystal composite that comes in a naturally high gloss brilliant white finish.

Hand finished / vitreous china:

Remarkably hard, nonporous sinks. Smooth-glazed, highly scratch-resistant surfaces won’t rust, fade or discolor.

dripfree guarantee:

Lifetime dripfree warranty on 47mm ceramic disc cartridges. All other cartridges carry a 5 year warranty.

Mains pressure:

Tapware to be used on a mains pressure system only.

Wels Water Rating:

The WELS water-rating label provides water efficiency information. A one to six star rating that allows a quick comparative assessment of the model's water efficiency. The more stars on the label the more water efficient the product. As well as a star rating the labels also show a water consumption or water flow figure.

Multi pressure:

These products are suitable for all pressures including low and mains pressure systems.

Pre-finished

Superfine MR is a versatile fine surfaced particleboard product made from renewable plantation pine timber designed to withstand the moisture and humidity within the bathroom environment.

Anti-bacterial

Ideal Standard Family Health products and toilet suites are all pre-built with an antibacterial glaze that effectively kills 99% of bacteria, which can cause diarrhoea, infection, bad odour and even skin disease.

1 year guarantee:

On spouts, toilet seats (excluding commercial use) and parts (washers, o rings, valves).

5 year guarantee:

Against crazing, cracking or discolouring of vitreous china.

12 year guarantee:

Applies to all PEX Parts.

25 year guarantee:

The period of guarantee for Quarrycast baths.

Soft close quick release seat

Just a fingertip touch and the lid closes all by itself, gently and silently. Quick-Release functionality allows the seat to be removed easily from the toilet for cleaning.

Soft close drawer slider

The soft close drawer slider system allows the drawer to close gently and silently.

Overheight toilet suite

With a pan and seat up to 40mm higher than standard toilets, the overheight toilet allows for easy transfer on and off the seat.

Best Quality Guaranteed

Without exception, Robertson products are guaranteed to meet or exceed the standard requirements of the New Zealand Building Code. Our sales support is second to none, and we are always happy to help with any query or issue you may have.

Where the product fails within the warranty period we offer a free replacement or replacement part (or nearest equivalent). This warranty does not include the cost of labour.

This guarantee is transferable – it applies to the product not the purchaser provided proof or purchase details are passed on to the new owner. This guarantee does not affect your statutory rights.

Products must be installed, used and cared for in line with our fixing instructions and building regulations. Taps and mixers, toilet seats, cistern fittings, acrylic baths, bath panels, showers, cast iron baths and parts (e.g. ballvalves and syphon diaphrams), are guaranteed in accordance with the Durability Clauses of the New Zealand Building regulations and the Consumer Guarantees Act.

Some product warranties may be effected by misuse or local conditions eg. adverse cleaning products.

The above guarantees apply only to products imported and sold by Robertson. These guarantees do not cover products sold by Robertson under any other agency, company or brand name.