Robertson

Warranty & Performance Information

Quarrycast:

A high performance mineral crystal composite that comes in a naturally high gloss brilliant white finish.

Metacrilate (pmma):

Also known as Lucite or Plexiglas. Initially developed as a shatterproof replacement for glass.

Hand finished / vitreous china:

Remarkably hard, nonporous sinks. Smooth-glazed, highly scratch-resistant surfaces won’t rust, fade or discolor.

dripfree guarantee:

Lifetime dripfree warranty on 47mm ceramic disc cartridges. All other cartridges carry a 5 year warranty.

Mains pressure:

Tapware to be used on a mains pressure system only.

Progressive cartridge:

Features a new Ceramic Cartridge in tapware.

Wels Water Rating:

The WELS water-rating label provides water efficiency information. A one to six star rating that allows a quick comparative assessment of the model's water efficiency. The more stars on the label the more water efficient the product. As well as a star rating the labels also show a water consumption or water flow figure.

Unequal pressure:

Jet Technology, creating a balanced pressure flow in unequal pressure systems.

12 month guarantee:

Washers and O'rings, Shower heads.

5 year guarantee:

On all tapware materials, with the exception of washers and other perishable parts. Pre-finished vanities carry a 5 year warranty on the Cabinet.

10 year guarantee:

For vitreous china against - crazing - cracking or discolouring. Accessories for defective material and workmanship. Solid timber vanities carry a 10 year warranty on the vitreous China top and the Cabinet.

25 year guarantee:

The period of guarantee for Quarrycast baths.

Our product guarantees

Without exception, Robertson products are guaranteed to meet or exceed the standard requirements of the New Zealand Building Act.

• Where the product fails within the warranty period we offer a free replacement or replacement part (nearest equivalent).
• This guarantee is transferable - it applies to the product not the purchaser provided proof or purchase details are passed on to the new owner.
• This guarantee does not affect your statutory rights.
• Products must be installed, used and cared for in line with our fixing instructions and building regulations. Taps and mixers, toilet seats, cistern fittings, acrylic baths, bath panels, showers, cast iron baths and parts (e.g. ballvalves and siphon diaphragms), are guaranteed in accordance with the Durability Clauses of the New Zealand Building regulations and the Consumer Guarantees Act.
• Some product warranties may be affected by misuse or local conditions eg. adverse cleaning products.
• The above guarantees apply to products sold by Robertson. These guarantees do not cover products sold by Robertson under any other agency, company or brand name.
• Applies to New Zealand only.